FAQ

RETURN, EXCHANGE & REFUNDS

How can I return the Item?

Nalbes we believe in easy exchange policy within the GCC. If the customer is not 100% satisfied with his purchase from us he can return the product within 14 days from the date of delivery. (Conditions applied) .Please call us on +(965)22320600 or email us at wecare@nalbes.com.

Can we return accessories?

Not all accessories are returnable, please read the descriptions before purchasing

Can Beauty products be returned or exchanged?

No, the beauty products are not eligible for return or exchange.

If I’m not happy with my order, do I get a refund and get my money back?

For all orders, we do offer a refund on their Banking Account and for COD with in Kuwait the customer will be refunded in Cash.

How long does the return or the refund take?

Local can be scheduled on the same day and International would be 2 Days, Provided the customer has given us all required details

What if I received a damaged item or it was damaged in transit?

We will replace the item with a new one and for further assistance contact wecare@nalbes.comor 00965 22320600

SHOPPING WITH NALBES

Do I need to register to shop?

Its optional. You can access and easily shop without registering

Why is it mandatory to provide the telephone number?

It is mandatory for order confirmation, Fast Order Management and timely deliveries

How long does the Order take to be delivered?

Local Same Day and GCC 2 days, kindly refer to the item description carefully as it would differ for few items.

PRODUCTS

Are all products authenticity guaranteed and verified by Nalbes?

All Products bought at Nalbes are verified and have gone through various quality checks. All the vendors are authorized and all products are of premium quality. Incase you are still not satisfied with any item quality it can always be exchanged or returned.

How can I find a specific Brand or product on the Nalbes ?

We have easy search option where the item can be searched by name, Product ID, description and Brand

What if some items or a product is missing from my Order at the time of Delivery?

If the item is s missing then please give us a call immediately so we can investigate. You can either call us on +(965)22320600 or email us at wecare@nalbes.com.

What if the item I received is different or looks different than the product on the Website.

Most of the Product photo-shoot is done in-house to make sure that the authencity of the product even visually is very high and accurate. If the product received is not the right fit or not as expected. Please contact wecare@nalbes.com for returns and Exchange.

What if the item I want is out of stock?

Although we always try to have a stock level that will keep up with expected demand, certain items that are highly popular can sometimes run out of stock. Unfortunately, we will not be able to provide timelines for when a specific item will be available again. As stocks continuously change and new products are always being added, please continue to check in to see if we have restocked your desired item or another style like it. Also, you can send a request at wecare@nalbes.com to request the product and if it has been restocked we can help make an order for the same.

DELIVERY

How can I track my order?

For Kuwait deliveries you will be directed to Map and Track your order and GCC you will be notified with a Tracking ID

How long does the delivery take?

Local Same Day and GCC 2 days, Kindly refer to the item description carefully as it would differ for few items .

Do you deliver internationally?

Not Currently, But Based on request we can definitely assist. Kindly contact the following for further Information You can either call us on +(965)22320600 or email us at wecare@nalbes.com.

Who is the forwarder for Nalbes?

Aramex for GCC

How can I change the delivery address after placing the order?

Please call us on (965)22320600 or email us at wecare@nalbes.com

What if the item I received is damaged on delivery?

We always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via email at wecare@nalbes.com or call us on

What are the Shipping charges?

The shipping is Free. However, refer below for more clarification(LINK TO SHIPPING)

What if I want to cancel my order?

Please call us on (965) 22320600 or email us at wecare@nalbes.com

IT AND TROUBLE SHOOTING

How do I change the currency?

You can change your currency by changing your country.

How secure is it to shop from Nalbes Website?

The Website is 100% Secure. All the customer data and Information goes through high protocols and stored securely in our system.(Link to PRIVACYPOLICY)